Warranty Policy

We at Zionta believe in crafting high-quality heated technology gear that keeps you warm and comfortable through even the chilliest adventures. We stand behind our products with confidence, and this warranty policy outlines your coverage details.

What this Warranty Covers:

This warranty covers all Zionta products against manufacturing defects in materials and workmanship for a period of one year from the original date of purchase. This includes:

Heating elements: Failure of the heating elements to function properly due to a manufacturing defect.

Batteries: Battery capacity diminishing below 80% of its original capacity within the warranty period due to a manufacturing defect.

Chargers: Failure of the charger to properly function due to a manufacturing defect.

Zippers, buttons, and seams: Defects in workmanship that hinder functionality or durability.

What this Warranty Does Not Cover:

This warranty does not cover:

Normal wear and tear: This includes expected wear and tear from regular use, such as fading, fabric pilling, and minor cosmetic blemishes.

Misuse or negligence: Damage caused by improper use, accidents, drops, exposure to extreme temperatures, improper cleaning, or unauthorized modifications.

Loss or theft: We are not responsible for lost or stolen products.

Products purchased from unauthorized sellers: This warranty applies only to products purchased from authorized Zionta retailers or our official website.

Making a Warranty Claim:

If you believe your Zionta product has a manufacturing defect covered under this warranty, please follow these steps:

Contact our customer support team: You can reach us via email at info@zionta.com or by phone at +91 7208316608. Explain the issue you are experiencing and provide your proof of purchase (receipt or order confirmation).

Troubleshoot the issue: Our friendly support team will work with you to troubleshoot the problem and may suggest solutions like resetting the heating elements or trying a different battery.

Replacement or repair: If the issue cannot be resolved through troubleshooting, we will arrange for a replacement or repair of your product at our discretion.

Shipping: We will cover the shipping costs for returning your defective product and sending you a replacement.

Additional Information:

This warranty is transferable to subsequent owners of the product within the warranty period.

This warranty is your sole and exclusive remedy for any defect in the product. We are not liable for any indirect or consequential damages arising from the product or its use.

This warranty is governed by the laws of the State of United States.

Your Comfort is Our Priority:

We hope you never need to use this warranty, but if you do, please know that we are here to help. We strive to ensure your continued satisfaction with your Zionta gear and want you to stay warm and cozy throughout every winter adventure.

If you have any questions about our Warranty policy, please contact our customer service team at info@zionta.com or by phone at +91 7208316608.

Thank you for choosing Zionta!